Joseph Michelli

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Joseph Michelli

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

Joseph Michelli

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People

Joseph Michelli

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

Joseph Michelli

The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

Joseph Michelli