London, 1938. As the festive season approaches at the luxurious Buckingham Hotel, romance is in the air. The hotel staff are preparing for a once-in-a-lifetime event - the marriage of chambermaid Nancy Nettleton to debonair demonstration dancer Raymond de Guise. As wreaths are hung and carols are sung, life at the hotel is busier than ever. Guests arrive from around the world, seeking comfort, relaxation and refuge as tensions build across Europe and whispered rumours of war grow louder. Behind the scenes, the staff work tirelessly, ensuring the smooth operation of the hotel, not only keeping the confidences of their guests, but also protecting their own secrets. As Raymond takes Nancy in his arms for their first dance, one thing is certain - this will be a Christmas to remember