Häftad · Engelska · 189 sidor · 2013
- Format
- Häftad
- Språk
- Engelska
- Omfång
- 189 sidor
- Förlag
- Profile Books(GB)
- Utgiven
- 2013
Today, consumers have more choice than ever before. It's no longer enough to simply provide a service - companies who want to stay in business must also provide impeccable service with such consistency, integrity and creativity that people who experience it will not only keep coming back for more, but recommend your business to their friends, families, and colleagues.The Customer Rules is entirely focused on one ultimate goal: to help you, no matter what your position or job title, secure the most revenue-boosting asset you could wish for: a reputation for excellent service. Lee Cockerell, former Executive Vice President of Operations at Disney World - a company which has redefined what a business can do for their customers - shows you how: from why you should 'Never say no - except No Problem' to asking yourself 'What Would Mum Do?'.His 39 easy-to-follow rules apply to any industry and any company, large, small, public, private, online or High Street. The principles revealed in this book, tried and tested in one of the world's happiest environments, can give you everything you need to truly connect with your customers.
Today, consumers have more choice than ever before. It's no longer enough to simply provide a service - companies who want to stay in business must also provide impeccable service with such consistency, integrity and creativity that people who experience it will not only keep coming back for more, but recommend your business to their friends, families, and colleagues.The Customer Rules is entirely focused on one ultimate goal: to help you, no matter what your position or job title, secure the most revenue-boosting asset you could wish for: a reputation for excellent service. Lee Cockerell, former Executive Vice President of Operations at Disney World - a company which has redefined what a business can do for their customers - shows you how: from why you should 'Never say no - except No Problem' to asking yourself 'What Would Mum Do?'.His 39 easy-to-follow rules apply to any industry and any company, large, small, public, private, online or High Street. The principles revealed in this book, tried and tested in one of the world's happiest environments, can give you everything you need to truly connect with your customers.
Priser & butiker
Priser & butiker
3 butiker · Häftad · lägsta pris först
Skriver du om boken på en blogg eller sajt? .
- Frakt
- Frakt från 39 kr · fri frakt över 399 kr
- Leverans
- 1-5 vardagar. Levereras hem, till ombud eller till paketskåp. Skickas med Early Bird, Instabox, Budbee Box eller DB Schenker.
- Betalning
- Kort · Swish · Faktura 14 dagar · Delbetalning
- Öppet köp
- 14 dagars öppet köp
- Omdöme
- 3.7 av 5 på Trustpilot (715 omdömen)
- Frakt
- Frakt från 35 kr · fri frakt över 249 kr
- Leverans
- 2-3 vardagar. Levereras hem eller till ombud. Skickas med Schenker eller Early Bird.
- Betalning
- Kort · Swish · Faktura 30 dagar · Delbetalning · Direktbank
- Öppet köp
- 30 dagars öppet köp
- Omdöme
- 3.8 av 5 på Trustpilot (10 190 omdömen)
- Frakt
- Frakt från 25 kr · fri frakt över 169 kr
- Leverans
- 2-8 vardagar. Levereras hem eller till ombud. Skickas med PostNord.
- Betalning
- Kort · Faktura 14 dagar · Delbetalning · Direktbank
- Öppet köp
- 14 dagars öppet köp
- Omdöme
- 1.4 av 5 på Trustpilot (1 554 omdömen)
BookHero
171 kr
- Frakt
- Frakt från 39 kr · fri frakt över 399 kr
- Leverans
- 1-5 vardagar. Levereras hem, till ombud eller till paketskåp. Skickas med Early Bird, Instabox, Budbee Box eller DB Schenker.
- Betalning
- Kort · Swish · Faktura 14 dagar · Delbetalning
- Öppet köp
- 14 dagars öppet köp
- Omdöme
- 3.7 av 5 på Trustpilot (715 omdömen)
Adlibris
203 kr
- Frakt
- Frakt från 35 kr · fri frakt över 249 kr
- Leverans
- 2-3 vardagar. Levereras hem eller till ombud. Skickas med Schenker eller Early Bird.
- Betalning
- Kort · Swish · Faktura 30 dagar · Delbetalning · Direktbank
- Öppet köp
- 30 dagars öppet köp
- Omdöme
- 3.8 av 5 på Trustpilot (10 190 omdömen)
- Frakt
- Frakt från 25 kr · fri frakt över 169 kr
- Leverans
- 2-8 vardagar. Levereras hem eller till ombud. Skickas med PostNord.
- Betalning
- Kort · Faktura 14 dagar · Delbetalning · Direktbank
- Öppet köp
- 14 dagars öppet köp
- Omdöme
- 1.4 av 5 på Trustpilot (1 554 omdömen)
Samma ISBN jämförs hos alla butiker — priserna gäller samma utgåva.
Annonslänkar: Booki kan få provision när du handlar via våra länkar. Det påverkar inte ditt pris. Externa länkar utan pris ingår inte i jämförelsen.
Annonslänkar: Booki kan få provision när du handlar via våra länkar. Det påverkar inte ditt pris. Externa länkar utan pris ingår inte i jämförelsen.
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Om boken
Today, consumers have more choice than ever before. It's no longer enough to simply provide a service - companies who want to stay in business must also provide impeccable service with such consistency, integrity and creativity that people who experience it will not only keep coming back for more, but recommend your business to their friends, families, and colleagues.The Customer Rules is entirely focused on one ultimate goal: to help you, no matter what your position or job title, secure the most revenue-boosting asset you could wish for: a reputation for excellent service. Lee Cockerell, former Executive Vice President of Operations at Disney World - a company which has redefined what a business can do for their customers - shows you how: from why you should 'Never say no - except No Problem' to asking yourself 'What Would Mum Do?'.His 39 easy-to-follow rules apply to any industry and any company, large, small, public, private, online or High Street. The principles revealed in this book, tried and tested in one of the world's happiest environments, can give you everything you need to truly connect with your customers.
Today, consumers have more choice than ever before. It's no longer enough to simply provide a service - companies who want to stay in business must also provide impeccable service with such consistency, integrity and creativity that people who experience it will not only keep coming back for more, but recommend your business to their friends, families, and colleagues.The Customer Rules is entirely focused on one ultimate goal: to help you, no matter what your position or job title, secure the most revenue-boosting asset you could wish for: a reputation for excellent service. Lee Cockerell, former Executive Vice President of Operations at Disney World - a company which has redefined what a business can do for their customers - shows you how: from why you should 'Never say no - except No Problem' to asking yourself 'What Would Mum Do?'.His 39 easy-to-follow rules apply to any industry and any company, large, small, public, private, online or High Street. The principles revealed in this book, tried and tested in one of the world's happiest environments, can give you everything you need to truly connect with your customers.
Bokfakta
Författare
Lee Cockerell
Förlag
Profile Books(GB)
Utgivningsår
2013
Format
Häftad
Sidantal
189
Språk
Engelska
ISBN
9781781251225
