The skills needed in today's business world are not the same as they used to be. As a result companies must embrace upskilling, reskilling and developing staff to achieve the productivity, performance, personal well-being and revenue benefits that come from effective learning. Workplace learning works best when it is collaborative, accessible and immediate. The Learning and Development Handbook is a practical guide for L&D professionals who recognize this and want to move away from only offering a traditional classroom towards a holistic organizational approach, but are not sure where to start. This updated edition includes a new framework for L&D consulting with advice on how to embed social and digital learning, artificial intelligence, blending learning and how to design more effective, efficient, engaging and enjoyable learning within your organization for improved employee experience and performance. The book also provides guidance on identifying learning needs in an