Stress and mental ill health currently costs the UK economy upwards of £30 billion a year. Modern businesses continue to place huge emphasis on technical training, yet a lot of what determines the success or failure of organisations has nothing to do with the sort of hard skills taught at business school; instead, it comes down to the degree of emotional intelligence circulating in the workplace.This is a book that introduces us to twenty core emotional skills that can help businesses to flourish. They range from giving honest feedback, to accepting that it's OK to fail, to addressing jealousies and insecurities within teams. We learn about how our childhoods continue to have an often unhelpful impact on how we deal with colleagues, and the best ways we might speak so that others will listen.The book is informed by the practical work that the Learning and Development division of The School of Life carries out, endeavouring to change the culture within organisations around the world through teaching teams the art of emotional intelligence.From the Learning and Development mission statement:'We believe that emotional maturity is the key to better employee performance and engagement.'Testimony from L&D client the Guardian:'TSOL has brought a creative energy and an open, practical space to our wellbeing curriculum.'